IT FIELD SUPPORT SPECIALIST - WEST

ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most by challenging norms and fixing the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7/365, and created an ER experience that focuses on what our pets and pet parents really need. We’ve done the same for our people (VEGgies), finding a way to say YES so they are empowered to achieve great things, grow in unexpected ways, and find a place where they truly belong.

We’re rethinking emergency care from every angle—from how we run our hospitals to how we support the people working inside them. That’s where our headquarters team comes in. Whether building technology to make our hospitals more efficient, recruiting and growing incredible VEGgies, or bringing our brand to life through marketing, our VQ (VEG Headquarters) team makes it all possible—ensuring our hospitals and people have everything they need to help pets and their families.

VEG is a 2025 certified Great Place to Work®.

THE JOB

At VEG, we find a way to say YES— empowering you to deliver exceptional IT support to our frontline teams. As an IT Field Agent, you will play a critical role in ensuring our hospitals are running smoothly with reliable hardware, software, and network functionality, while also setting up new hospitals for success. This role requires a balance of technical expertise and customer service: you’ll troubleshoot issues, implement solutions, and partner closely with both hospital & IT leaders to drive IT excellence across VEG.

WHAT YOU’LL DO

• Partner with all IT functional teams, IT Senior Management, corporate and divisional management to meet the needs of our hospitals.
• Execute appropriate teamwork and communications with all local/regional leaders of the organization within their assigned region to ensure we meet our hospitals’ needs.
• Collaboratively working with all stakeholders in supporting departmental & business initiatives while ensuring prioritization and execution of the initiatives are met.
• Represent the IT organization professionally in dealing with our VEGgies & Customers.
• Interview for additional staff as needed to ensure the highest level of customer service is maintained.
• Focus on continuous IT improvements for a better customer experience.
• Maintain a consistent, open, proactive, and productive line of communications with the local leaders acting as their point of escalation within the IT organization, especially regarding service-related issues and requests.
• Protecting data, software, and hardware by coordinating, planning, and implementing the proper operational measures
• Work with local staff to review and finalize specifications and project plans for various infrastructure and hospital projects.
• Define criteria, select, interview, and hire new Field Service resources based on local needs, minimum technology skills, and customer service skills
• Recommend and maintain streamlined Hospital technology and implement best practices.
• Travel is required; to support our local hospitals every day + New Hospital Openings. Frequent flights and driving will be required. Expect to be on the road 3-5 days per week at times, and willingness to drive and fly frequently is part of the role.
• Weekend or holiday travel may be required to align with our hospital openings.

WHAT YOU NEED

• Minimum 1-2 years of technical help desk support experience.
• Ability to understand general technology processes and tools to apply their usage at our hospitals.
• Proficient in Apple products and Mac OS. (Network experience is a Plus)
• Construction-related industry experience is a plus.
• Manage several tasks or projects at once
• Strong communication skills, both written and verbal
• Can conform to and be flexible with shifting priorities, demands, and timelines using analytical and problem-solving capabilities.
• Assess, mentor, and coach future assigned direct reports ensuring the highest-level employee performance based on organizational goals, processes, and procedures.
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
• Ability to work with all levels of staff within & outside of IT + outside of the organization.
• A self-starter able to work independently but comfortable working in a team environment.
• Dependable and flexible when necessary.
• Good analytical and problem-solving skills.
• Must be able to physically move, handle, and lift computer equipment weighing up to 50 pounds.

HOW WE INVEST IN YOU

• Competitive Compensation Including ($70,00 - $80,00) + bonus + benefits.
• Comprehensive health and wellness benefits, and access to free therapy or counseling
• Paid parental leave, up to 10 weeks at 100% of regular salary, and offering inclusive fertility and family-building care for all types of families
• Unlimited PTO to use for vacation or sick days - however you need it!
• Generous referral rewards, so our awesome people can bring in more awesome people.
• And the little (big) things, like casual office attire, ability to bring your fur baby to work, cool VEG swag, food in the fridge for when you’re hungry and free lunches twice a week!!
• Company laptop and a monthly cell phone reimbursement

DEI

At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated.

We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.